Ensure Systemic Workflows

Built-in Quality Process

Workflow is the expected business process through which units of work get passed on, exchanged or modified by the active participants in adherence to a set of rules. These are fundamentally different from standard transaction systems which are used for recording data rather than enforcing business process.

Each step in the workflow would typically be a set of tasks, documents, approvals, notifications which get executed and the next set of steps are then activated and assigned to a different set of participants to execute further. By configuring the rules adequately, the business automatically starts adhering to a work style and pattern.

The advantage of a software driven workflow system is to ensure repeatable procedures thereby aligning all involved users in completing the job as per expectation and within constraints. Automation takes over driving timelines, reporting schedules, identifying bottlenecks and more. Induction and training of new persons to the system is also easy and the information flow is uninterrupted.

The platform workflow engine has features where process rules are made based on conditions, execution path, events and access control. Throughout the process, the full audit trail of user access and steps are tracked.

Gain Business Insights

Performance at a Glance

Harness the data recorded in various transactions across departments to monitor key performance business indicators (KPI) and drill down to the granular levels.

Reports are categorized as functional or analytical in nature. While functional reports are typically used in daily or periodic analysis of tasks, analytical reports give indications on the performance of the business as a whole.

Aggregated information across time and other dimensions help to more easily visualize the performance of the business in multiple aspects. For further analysis, the data is also available to be downloaded in excel or csv format.

Senior management and decision makers in organizations can easily identify bottlenecks, performance trends or improvement areas by drilling through each performance indicator right down to the transaction data.

These are especially effective during management meetings and helps to drive overall consensus on the approach to be taken based on data, rather than intuitive thinking.

The effect of decisions taken and the results will also be visible on the trend charts thus giving evidence of the effectiveness or otherwise of those decisions. Further measures can then be taken.

Transparent Operations

Smooth & Effective

Transparent communication during operations is the foundation of efficiency. It is all the more important in a hi volume transaction environment or in multi-location companies, where the access to information is key to taking immediate action.

By giving a free flow of information through the workflow, each participant in the process understands the context and the constraints in which the action needs to be taken. This mode is extremely beneficial to the business as each participant is fully empowered in their work and in turn has the ability to enhance efficiency down the line.

The user interface is also designed to give a full contextual information to complete each transaction quickly. Users also have access to rich reports, different views and historical information about theirs and extended team's work.
At a higher level, the advantages are, better utilization of time, efficient resource usage and the reduction in errors due to improper communication. Additionally, a higher level of accountability automatically sets into the culture of the business.

However, the most important indirect benefit of transparency is that of the quality of data in reporting and analysis. The high level of involvement, validation and cross-checks that transparency brings results in the right data being reported. This is often under-estimated and in many cases, the absence of an underlying transparent process system leads to completely misleading trends, and analysis.

Change records, user access, document or other data access are also recorded and used as an audit trail.

Integrate Multiple Locations

Centralized Management

For business groups having multiple subsidiaries, distributions centers or manufacturing plants, it is critical to have similar work procedures & data recording across geographical locations.

Silos among teams across locations would typically use their own record management, methods and reporting styles. In this environment, it becomes extremely difficult to get uniform information that can be used by senior management for various purposes..

A more optimal way is to make all locations follow the same process and use the same underlying data. This also helps to scale operations easily as all stakeholders speak the same language.
To keep up with the growth plans, it becomes essential to have all software applications integrated around a single back-end, database and business process. The advantages of designing workflow and reporting systems in this manner yield tremendous cost savings and improved business productivity.

The solution provides for using the same workflow engine and master data across multiple locations even as the transaction data is stored separately. The reporting framework is thus able to present a uniform data representation across all locations . This gives a higher quality data reporting mechanism and is also helpful in comparison reports.

Other features include integration with other software as well as providing a pre-processing layer for normalizing the data before the actual reporting.

Reduce Compliance Costs

ISO Ready Workflows

Adherence to licensing requirements, Traceability of material, Assurance of quality control procedures and more become essential to run the business. This results in more documentation, audits, consultations, all of which invariably results in higher costs of operation.

The ongoing training and coordination required to keep up with the compliance standards can be most overwhelming. But more importantly, wrong communication can lead to mistakes leading to catastrophic results, including cancellation of license.

Since these are continuous requirements, it is imperative to have cost-effective solutions that can help.
Workflows very easily solve compliance needs making it almost transparent to the user & business.

The process definition has already been created by the workflow and the transactions, data and audit trail that is captured though-out the various steps itself satisfies the compliance requirements. Additional document or training for the purpose of compliance is mostly eliminated. The transparency that the system brings in also makes the job of external consultants much more easier.

Customized reports are available to cater to specific needs, such as for Food Safety, ISO Quality, Information Security, Financial Controls and Statutory purposes.

Supply Chain Extensions

Engage with Customers & Suppliers

Get a heads-up on work status, outstanding issues or commercial terms of customers and suppliers. The involvement can be as simple as feedback surveys to more complex ones such as satisfying contractual requirements.

Activities could include signing documents, uploading invoices, sharing inventory status, stock across distribution centers, customer feedback and more. More involved scenarios could be sharing documents, access to resources.

The depth of engagement is really a strategic decision and can prove extremely beneficial to the business by providing & getting operational transparency with close partners.
Tangible advantages accrue to both sides and can be evaluated by year-on-year cash flow improvements, extensions to preferred vendor status and reduction in operational costs.

This results in an overall better quality of relationship.

Within the SARCI system, this is quite simple to implement and is done by user access control over a new or existing workflow. the external user interface can also be the same application, a separate web portal or a new application. In all cases, the supplier or customer representative simply logs in with the required credentials and seamlessly activates the workflow.

Centum Technologies